My Mot and service was done without any hiccup, and even sent a video to show what they checked.

Mini will give you honest diagnosis

Helped with Admin to ensure repairs were completed through extended warranty and advised other areas problem areas.

Easy to book, friendly service, on this occasion required service was done on while u wait basis. The seating area was Covid friendly.

The problem solved wuickly

Service done in a morning and was able to collect car same day. Had voucher for valet once covid is over

excellent service

Personal service

As above, I feel like a valued customer

My concerns were dealt with reassuringly by the service advisor, who kept me well informed of the work being done and when my vehicle was be ready for collection. It was also nice to be remembered by Lisa, the advisor I saw last year about a repair

Delivered to timeframe and good communication through out

They tried their very best to do all the work that was needed, even though I was an hour late due to roadworks. They managed it with time you spare. Very pleased!

They were efficienti

I've used Barons, Watford for 3 years and have always received excellent customer service. I'm confident, they have my best interests and never feel taken advantage of, or overcharged.

Good customer communication and advice

Staff were helpful at checking in and key drop off and pick up kiosk was a great idea. Video of service was very informative.

I was worried due to COVID-19, but they made me feel safe and were very helpful and friendly.

Friendly service, thorough checks and a virtual viewing to follow up with. Thanks!

The process was so easy and very covid safe

Staff so friendly. Didn't feel like they were telling me to do unnecessary works.

Bansri has been brilliant- honest, open and helpful. Always quick to respond to queries and treated me as an individual. If Mini could have given me more of a loyalty discount given how long I have been a customer this would have been 10/10 and 5/5